Frequently Asked Questions
Everything you need to know about your home appliance journey.
How can I track the delivery of my large appliances?
Once your order is processed, you will receive a confirmation email with a tracking link. For large appliances like refrigerators or washers, our delivery partner will call you 24-48 hours in advance to schedule a specific delivery window.
What is the standard warranty on Whirlpool appliances?
Most Whirlpool major appliances come with a one-year limited warranty from the date of purchase, covering parts and labor for defects in materials or workmanship. Specific components may have extended coverage depending on the model.
Do you offer professional installation services?
Yes, professional installation is available for most appliances at the time of delivery for an additional fee. This service includes connecting to existing water, gas, or electrical lines and testing the unit to ensure it functions correctly.
What is your return policy for home appliances?
You may return most new, unopened appliances within 15 days of delivery. If an item is damaged or defective upon arrival, please report it within 48 hours to qualify for a free replacement or repair.
How do I find the correct replacement parts for my model?
You can find genuine Whirlpool parts by entering your appliance's model number into our 'Parts & Accessories' search bar. This ensures compatibility with your specific unit for optimal performance.
Will the delivery team haul away my old appliance?
Yes, we offer a haul-away service for a nominal fee. You must select this option during checkout, and the old appliance must be disconnected and emptied prior to the arrival of the delivery team.